Customer Service Specialist - Freight Forwarding & Logistics Coordination

Join a dynamic freight forwarding leader in Bali as a Customer Service Specialist and play a pivotal role in ensuring seamless global logistics operations. This is your opportunity to thrive in a fast-paced environment where your organizational skills and attention to detail will be put to the test. At Private Advertiser, we pride ourselves on our commitment to excellence and customer satisfaction. Located in the vibrant city of Badung, our team is dedicated to providing top-notch freight forwarding and logistics coordination services.

As a Customer Service Specialist, you will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring smooth communication. You will work closely with our team to coordinate shipments, track cargo, and provide updates to clients. This role offers a dynamic and rewarding experience, with opportunities for professional growth and development.

We are looking for a proactive and detail-oriented individual who is passionate about logistics and customer service. If you are ready to take on this exciting challenge and contribute to our success, we invite you to apply and join our team at Private Advertiser in Badung, Bali.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints, providing prompt and effective solutions.
• Coordinate with internal teams to ensure timely and accurate shipment processing.
• Track and monitor cargo movements, providing regular updates to clients.
• Assist in the preparation of shipping documents and customs clearance procedures.
• Maintain accurate records of customer interactions and shipment details.
• Provide excellent customer service, ensuring client satisfaction and loyalty.
• Stay updated with industry trends and best practices in freight forwarding and logistics.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 2 years of experience in customer service, logistics, or a related field.
• Proficient in using Microsoft Office Suite, particularly Excel and Outlook.
• Experience with freight forwarding software such as TradeWorx or similar platforms.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Fluent in English and Bahasa Indonesia.
• Valid SIM (Surat Izin Mengemudi) and clean driving record, as occasional travel may be required.

🛠️ Keahlian

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